What's Included
24/7 Network Monitoring
We watch your infrastructure around the clock. Alerts fire the moment something looks wrong — long before users notice.
Unlimited Help Desk
One ticket, one call, or one email away. Certified technicians respond in under 30 minutes during business hours.
Security Management
Endpoint protection, patch management, email security, and security awareness training included in every plan.
Backup Verification
We test your backups regularly so restores actually work when you need them. No more false confidence.
vCIO Strategic Planning
Quarterly technology reviews align your IT roadmap with business goals and help you budget predictably.
Device Management
All workstations, servers, and mobile devices centrally managed, patched, and secured.
Everything Covered
- 24/7 infrastructure monitoring
- Unlimited help desk tickets
- Antivirus & EDR protection
- OS & software patch management
- Automated backup monitoring
- New user setup & offboarding
- Quarterly technology reviews
- Vendor management
- Network performance monitoring
- Email security & filtering
- Security awareness training
- Hardware procurement support
Frequently Asked Questions
Break-fix support responds after something breaks — you pay hourly each time. Managed IT is proactive: we monitor, maintain, and prevent problems for a fixed monthly fee. Managed IT typically costs 40–60% less than break-fix while delivering far less downtime.
Under 30 minutes during business hours for standard requests. Critical outages receive immediate response. All clients get emergency after-hours contact for urgent situations.
Absolutely. We support all major hardware and software platforms. We'll assess your current infrastructure and only recommend upgrades when truly necessary.
We use 12-month agreements to allow proper strategic planning and consistent service. Many clients stay for years because the service speaks for itself.
We complement your internal team, handling routine monitoring and support so they can focus on strategic work. We act as an extension of your IT department.