What's Included
<30 Min Response SLA
We hit our response SLAs because your time has real value. Critical issues get immediate attention, always.
Remote & On-Site Support
Most issues resolved remotely in minutes. On-site dispatch available for hardware issues or complex situations.
All Devices & Platforms
Windows, Mac, iOS, Android, printers, phones, cloud apps — we support whatever your team uses.
User Onboarding/Offboarding
New employee setup and departing employee account deactivation handled quickly and securely.
Ticket Tracking & Reporting
Full transparency into every support request. Monthly reports show response times, resolution rates, and trends.
Security-Conscious Support
Every interaction follows security best practices. We never skip verification steps or cut corners on access controls.
Everything Covered
- Phone, email & portal support
- Under 30-min response SLA
- Remote desktop support
- On-site dispatch available
- Windows & Mac support
- Microsoft 365 support
- Printer & peripheral support
- Password resets & account management
- New user setup
- Employee offboarding
- Monthly ticket reports
- After-hours emergency line
Frequently Asked Questions
Standard support is available Monday–Friday, 8am–6pm ET. Extended hours and after-hours emergency support is available for clients on Complete and Enterprise plans.
Employees can call our help desk line, email the support address, or submit through our web portal. We make it easy so issues get reported instead of ignored.
Yes — remote support is our specialty. We securely connect to any device, anywhere. Your remote team gets the same quality of support as your in-office staff.
Absolutely. We support Google Workspace, Mac, iOS, Android, most business applications, and cloud platforms including AWS and Azure.