What's Included
User & Extension Management
Add, remove, and configure extensions, ring groups, and hunt groups as your team changes. No waiting for a vendor — changes happen the same day.
Call Routing & IVR
Configure auto-attendants, time-based routing, failover rules, and interactive voice response menus to ensure every call reaches the right person.
Voicemail & Messaging
Voicemail-to-email, unified messaging, custom greetings, and shared mailboxes configured and maintained for your entire organization.
Call Analytics & Reporting
Detailed call volume reports, hold time tracking, missed call analysis, and peak hour dashboards so you can optimize staffing and service.
Security & Compliance
TLS/SRTP encryption, toll fraud prevention, access controls, and call recording management to keep your communications secure and compliant.
Priority Support
Phone issues can't wait. Our PBX team responds to critical issues within 30 minutes with direct access to certified VoIP engineers.
Everything Covered
- User & extension provisioning
- Call routing & IVR configuration
- Voicemail setup & management
- Ring groups & hunt groups
- Auto-attendant configuration
- Call recording management
- Monthly system health checks
- Firmware & software updates
- Toll fraud monitoring
- Call analytics & reporting
- Emergency failover configuration
- Vendor liaison & escalation
Pricing Plans
Standard
Day-to-day PBX administration
- User & extension management
- Basic call routing
- Voicemail setup & changes
- Ring groups & hunt groups
- Monthly system health check
- Firmware updates
- Business-hours support
- Toll fraud monitoring
Premium
Full-service PBX management
- Everything in Standard
- Advanced IVR & auto-attendant
- Call recording management
- Detailed call analytics
- Quarterly optimization review
- Priority support (30-min SLA)
- Failover & redundancy config
- Vendor liaison & escalation
Frequently Asked Questions
Available in Your Area
Albany
PBX Management in Albany, NY
Schenectady
PBX Management in Schenectady, NY
Troy
PBX Management in Troy, NY
Clifton Park
PBX Management in Clifton Park, NY
Saratoga Springs
PBX Management in Saratoga Springs, NY
Colonie
PBX Management in Colonie, NY
East Greenbush
PBX Management in East Greenbush, NY