The Benefits of Remote IT Support

remote IT supportHAVE YOU EVER CONSIDERED obtaining Remote IT Support for your company? Remote IT support has been around for many years and is mainly used by the world’s largest tech companies. Many don’t realize all of the benefits that remote IT support has to offer and therefore, often overlook it. Remote support is an easy and cost effective way for an IT technician to diagnose a problem and implement a solution all through the use of the internet. Many companies would benefit greatly from having this key feature in case an emergency arises. Some large issues cannot be fixed without an on-site tech, although many small issues can be resolved using remote support.  Will Power PCS wants to share some of the major benefits that a business or individual can reap from having Remote IT Support.

Cost Effective

The most important benefit of using Remote IT Support is the cost effectiveness. Everyone enjoys saving money and the last thing someone might save for is repairing their tech devices. Many companies that offer remote support services offer a flat rate, meaning you know exactly how much you will be paying with no hidden charges. Very few computer repair shops offer same day on-site repair services. On-site support services can cost upwards of $350-$450 per call, not counting the possible loss of income from the  downtime. For remote support, a normal call to your tech will cost you about $50 per hour, and in most cases, an hour is more than enough time for an IT technician to determine the issue.

Time Effective

Remote IT Support service offers an immediate solution to your technical problems. It allows the technician to immediately address the problem. It saves you on a lot of unnecessary time and stress in having to schedule an appointment or even looking for a computer repair shop. Most businesses experience between three and four technical issues each year, with about eight hours of business downtime per issue waiting for on-site repair. That is roughly thirty-two hours per year that your business is not up and running. With remote support, your issues can be taken care of quickly and easily. Almost all computer issues and many other tasks can be completed using tech support. IT providers, now more than ever, are equipped with many advanced tools which allows them to resolve many more issues.

System Maintenance

Companies would highly benefit from having their systems regularly maintained, updated and routinely checked for viruses and malware. Most computer repair shops that offer Remote IT Support services offer maintenance contracts to their clients.  This will allow your technician to regularly check your system for Windows/Antivirus updates and keep a close eye on your system’s hardware. Not only will you be able to resolve an IT issue promptly but you will be at ease knowing your systems are being check regularly so your company can run as smoothly as possible.

Other Advantages Of Remote IT Support

  • Remote desktop support.
  • Online computer support.
  • Optimization of your computer to keep your system running as fast and as safe as possible.
  • Identification of root causes through logical troubleshooting methodology.
  • Elimination of the issue at the source to avoid recurrences.
  • Expert advice for regular computer maintenance.

Obtaining remote IT support enables an experienced technician to connect to your infected system and work directly on the issue when it occurs without having to waste another moment on scheduling an appointment. Remote support technology eliminates the travel-related expenses and saves you on time.

Get unlimited tech support all through the year for one low annual cost!  At Will Power PCS this will also cover help with setup, installation of hardware and software as well as optimizing security settings for your computer. We strive to make your life as easy and trouble-free as possible by offering the best customer service. So go ahead; get the most out of your computer and call us TODAY at (518)892-4419 to learn more about our remote IT support!


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22:20 11 Jan 18
If you are having computer problems this is the place to go. Had repairs done quickly and at a reasonable price. Everyone was friendly and helpful and I picked up a couple good suggestions.
17:22 03 Jan 18
I had an issue with a brand new computer. Will opened his shop on New Years Day just so I could drop it off! A few hours later I received a phone call, the problem was solved! I didn’t expect to hear back for a few days. Will is fast and efficient.
Shayla Tucker
Shayla Tucker
21:02 02 Jan 18
Excellent customer service! Quickly ordered in the screen I needed to repair my laptop, and had my laptop repaired and returned back to me within an hour of my dropping it off. Thanks so very much!
stephanie roy
stephanie roy
13:44 30 Dec 17
Will most certainly will be my computer specialist from now on. He does fast and very efficient work. My computer is now running like new. His prices are also very reasonable. I have another computer I will be him fix. Needless to say I am a very happy customer.
Dale Hanson
Dale Hanson
22:01 12 Dec 17
William was really helpful towards solving the problems I had. I have a custom desktop and he was able to diagnose my problems and find a solution that didn't require any additional parts. It only took him about 20 minutes to solve the issue too! He was polite when I made silly IT mistakes and even helped me root cause with an additional issue for no extra charge. If I have more issues I will definitely return here.
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